THE DATA
4 KEY FACTS
"3 in 4 consumers consider a company customer experience just as important as the quality of its products and services."
​
Frost & Sullivan
"1 in 4 customers would switch to a different provider on the basis of a single negative experience."
​
Thunderhead
"3 in 4 customers are likely to buy based on experience alone."
​
Forbes
"Nearly half of those who describe themselves as highly loyal to a brand were no longer loyal a year later."
​
NPD Group
INNOVATIVE
STORES
THROUGH
​
CUSTOMER
EXPERIENCE
Helping brands to create memorable moments
THE CHALLENGE
ONE CONCEPT
MAKING PEOPLE FEEL GOOD
INTERACTING WITH YOUR BRAND
We remember stories
that make us "feel"
THE SOLUTION
1 IDEA IN 4 STEPS
HUMAN EXPERIENCE DESIGN
No matter whether a new project or an existing commercial space to be updated.
Any physical store can be provided with the best innovative Customer Experience (CX).
Adapting to brand philosophy, we propose an experiental store customer journey, by combining:
SPACE
PLANNING
EXPERIENTIAL
ACTIVITIES
STORE
DESIGN
SENSORY
INPUTS
THE WIN
3 LONG TERM BENEFITS
CUSTOMER LOYALTY
Happy clients willing to repeat shopping experience with the brand
Client promotes the brand through word of mouth and social media
CUSTOMER ADVOCACY
Reinforcement of brand personality and market differentiation
BRAND AWARENESS
OUR VALUES
We work with purpose, because we love what we do, we are passionate, and focused on real impact.
We love collaborating with local partners to share professional knowledge and cultural values.
Fikra is small and friendly, willing to make strong long term relationships.
JEDDAH
برشلونة
EXPERIENCE
​
BE IN TOUCH
We want to hear from you!
​
Tel: +34 670 052 294
Marconi 111, 08224 Terrassa - BARCELONA